Privacy Policy
How Maetheon Limited collects, uses and protects your personal data, in line with UK GDPR and the Data Protection Act 2018.
This Privacy Policy explains how Maetheon Limited ("we", "us", "our") collects, uses, stores and protects personal data when you visit maetheon.com (the "Site") or use our services. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Maetheon Limited is the data controller responsible for your personal data. You can contact us by email at [email protected], by phone on +44 7803 707311, or by post at Maetheon Limited, Office 81, 85 Dunstall Hill, Wolverhampton, West Midlands, United Kingdom.
2. Information we collect
We may collect and process the following categories of information:
- Contact information you provide — name, email address, telephone number and company details — when you submit an enquiry, request a quote or correspond with us.
- Project information you share with us in order for us to provide our services.
- Transaction information relating to payments for our services, processed by our payment providers (we do not store full card details).
- Technical and usage data such as IP address, browser type, device information and pages visited, collected automatically through cookies and similar technologies.
3. How we use your information
We use your personal data to:
- respond to your enquiries and provide quotes;
- deliver, manage and improve our services;
- process payments and send invoices;
- communicate with you about your project or account;
- comply with our legal and regulatory obligations; and
- maintain the security and performance of our Site.
4. Legal bases for processing
We rely on the following legal bases: performance of a contract (to deliver services you request); legitimate interests (to run and promote our business in a way that respects your rights); consent (for example, non-essential cookies, which you may withdraw at any time); and legal obligation (for example, retaining financial records).
5. Payment processing
Payments for our services are processed by regulated third-party providers including Stripe, PayPal, Wise and Tide. When you make a payment, your card or account details are provided directly to the relevant provider and processed under their own privacy policies. We do not store full payment card numbers on our systems.
6. Sharing your information
We do not sell your personal data. We may share it with trusted service providers who help us operate our business — such as hosting, email, analytics and payment providers — and with professional advisers or authorities where required by law. All such parties are required to protect your data and use it only for the purposes we specify.
7. International transfers
Some of our service providers may process data outside the United Kingdom. Where this happens, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.
8. Data retention
We keep personal data only for as long as necessary for the purposes set out in this policy, including to satisfy legal, accounting or reporting requirements. Financial records are typically retained for at least six years as required by UK law.
9. Your rights
Under UK data protection law you have the right to access, correct, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent. To exercise any of these rights, contact us by email at [email protected], by phone on +44 7803 707311, or by post at Maetheon Limited, Office 81, 85 Dunstall Hill, Wolverhampton, West Midlands, United Kingdom. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Cookies
Our Site uses cookies and similar technologies. For full details, please see our Cookie Policy.
11. Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no transmission over the internet can be guaranteed to be completely secure.
12. Children's privacy
Our Site and services are not directed at children under 16, and we do not knowingly collect personal data from children.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the revised date shown above.
14. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us by email at [email protected], by phone on +44 7803 707311, or by post at Maetheon Limited, Office 81, 85 Dunstall Hill, Wolverhampton, West Midlands, United Kingdom.
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