Terms & Conditions
The terms that govern use of maetheon.com and the services provided by Maetheon Limited.
These Terms and Conditions ("Terms") govern your use of the website maetheon.com and the services provided by Maetheon Limited ("we", "us", "our"). By using our Site or engaging our services, you agree to these Terms. Please read them carefully.
1. About us
Maetheon Limited is a software and creative services company operating in the United Kingdom. Our contact details are: Maetheon Limited, Office 81, 85 Dunstall Hill, Wolverhampton, West Midlands, United Kingdom; email [email protected]; phone +44 7803 707311.
2. Services
We provide software development, web application development, mobile (Android and iOS) app development, graphic design, digital marketing and video editing services, as described on our Site. The specific scope, deliverables, timeline and price for any engagement will be agreed in a written quote, proposal or statement of work (the "Agreement").
3. Quotes and orders
Quotes are valid for 30 days unless stated otherwise. A binding contract is formed when you accept a quote in writing and (where applicable) pay the agreed deposit. We reserve the right to decline any engagement.
4. Fees and payment
- All fees are quoted in Pounds Sterling (GBP) and are exclusive of any applicable taxes unless stated.
- Projects may require a deposit before work begins, with the balance payable in milestones or on completion as set out in the Agreement.
- Payments may be made via Stripe, PayPal, Wise, Tide or UK bank transfer.
- Invoices are due within the period stated on the invoice (typically 7–14 days). We reserve the right to suspend work on overdue accounts and to charge statutory interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
5. Client responsibilities
You agree to provide, in a timely manner, the content, access, approvals and information we reasonably need to deliver the services, and to ensure that anything you provide does not infringe the rights of any third party. Delays caused by late provision of materials may affect timelines and costs.
6. Intellectual property
Upon full payment of all sums due, the final deliverables, source code, designs and assets we create specifically for you under the Agreement will become your property, except for any third-party or open-source components (which remain subject to their own licences) and any pre-existing tools, libraries or know-how owned by us, which we license to you on a non-exclusive basis for use within the deliverables. Until full payment is received, all intellectual property in the deliverables remains with us.
7. Revisions and acceptance
The number of revision rounds included is set out in the Agreement. Additional work beyond the agreed scope ("change requests") will be quoted separately. Deliverables are deemed accepted if you do not raise reasonable, scope-relevant objections within the review period stated in the Agreement.
8. Cancellations and refunds
Cancellation and refund terms are set out in our Refund & Cancellation Policy, which forms part of these Terms.
9. Confidentiality
Each party agrees to keep the other's confidential information secret and to use it only for the purposes of the engagement. This obligation survives termination of the Agreement.
10. Warranties and support
We will provide the services with reasonable skill and care. Unless otherwise agreed, we provide a defect-correction period of 30 days following delivery for issues that are demonstrably faults in our work. Ongoing maintenance and support beyond this period is available under a separate retainer.
11. Limitation of liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Subject to that, our total liability arising out of or in connection with any engagement shall not exceed the total fees paid by you for that engagement, and we shall not be liable for any indirect, consequential or loss-of-profit damages.
12. Third-party services
Where your project relies on third-party platforms, APIs or services (for example app stores, hosting providers or payment gateways), we are not responsible for those parties' availability, policies, fees or actions.
13. Termination
Either party may terminate an engagement for material breach that is not remedied within 14 days of written notice. On termination, you agree to pay for all work performed up to the termination date.
14. Use of the Site
Your use of the Site is also governed by our Acceptable Use Policy and Disclaimer. You must not misuse the Site or attempt to gain unauthorised access to it.
15. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, save that we retain the right to bring proceedings in the courts of the country where you are based.
16. Changes
We may update these Terms from time to time. The version in force at the time you engage our services will apply to that engagement.
17. Contact
Questions about these Terms can be sent to us by email at [email protected], by phone on +44 7803 707311, or by post at Maetheon Limited, Office 81, 85 Dunstall Hill, Wolverhampton, West Midlands, United Kingdom.
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